Karachi: K-Electric has announced additional relief measures for the consumers amid coronavirus lockdown in the city.
In a statement issued by K-Electric, the company stated, “K-Electric has notified NEPRA that it will facilitate customers by using the consumption value of either the previous 11 months’ average or the corresponding month last year whichever is ‘Lower’.”
KE bills to its residential and commercial customers will be calculated on the basis of average number of units consumed, in line with the guidelines issued by National Electric Power Regulatory Authority (NEPRA).
According to K-Electric, the decision has been taken to provide relief to customers during these challenging times, especially since the Consumer Service Manual (CSM) mechanism for average billing defines that the “Higher” of the two numbers should be considered.
Moreover, physical meter reading has been suspended by K-Electric to ensure the safety of its employees and its customers.
“The step is in continuation of its earlier efforts to provide relief via due date extension for bills below PKR 4,000,” said the power supply company.
This is in addition to the option of deferred payment via instalments over three months to customers consuming less than 300 units a month, which has been announced as part of the ‘PM relief for COVID-19’ initiative.
Sindh government has imposed a province-wide lockdown to curb the spread of coronavirus, shops are closed down by 5 pm while public transport has been completely suspended.
